Caddayn Biller provides a dedicated Return Item feature that lets you accurately record customer returns and keep sales, inventory, and reports updated.

Steps to Process a Customer Item Return

1. Open the Sales Module
   Go to the Main Menu and select Sales.

2. Select the Return Item Submodule
   Click on Return Item.
   You will see a list of all previous return records and their details.

3. Create a New Return Entry
   Click the Create New button.

4. Select the Customer Bill
   Search for and select the customer or bill against which the item is being returned.

5. Choose the Return Branch
   Select the branch where the item is being returned.

6. Select Returned Items

   • Click the ➕ (Add) icon to choose items from the original bill.

   • Select only the items being returned.

7. Enter Return Details
   For each returned item, provide:

   • Reason for return

   • Return amount

8. Complete the Return
   Click Proceed Return to finalize the process.

The system now automatically updates the return records and ensures accurate tracking across sales and reports.